Frequently Asked Questions
Everything you need to know before and after your purchase.
Ordering & Payment
Browse our products, add items to your cart, and proceed to checkout. You can pay securely online via Paystack or choose pay on delivery/in shop.
We accept card payments, bank transfers, USSD, and Pay on Delivery via Paystack. We also offer Pay in Shop for customers who prefer to visit us.
Yes! All online payments are processed by Paystack — a leading Nigerian payment processor with bank-level security.
Yes! You can checkout as a guest. However, creating an account allows you to track orders and save addresses.
Delivery
Delivery typically takes 1-3 days for Lagos and 3-7 days for other states. Your state timeframe is shown at checkout.
Yes! We deliver nationwide to all 36 states and FCT Abuja. Delivery fees vary by zone and are calculated at checkout.
Once your order is shipped, visit our Order Tracking page and enter your order number. You will also receive status updates by email.
Contact us via WhatsApp or email with your order number and we will investigate and resolve it promptly.
Returns & Refunds
Yes. Items can be returned within 7 days of delivery if they are defective, damaged in transit, or not as described.
Contact us via email or WhatsApp with your order number and photos of the issue. Our team will guide you through the process.
Refunds are processed within 3-5 business days after the returned item is received and inspected.
Products & Warranty
Absolutely. We source all products directly from authorised suppliers. We have a zero-tolerance policy for counterfeit goods.
Yes, most products come with manufacturer warranty. Details are listed on each product page.
Yes! If you are looking for something not listed, contact us via WhatsApp and we will try to source it for you.